There is hardly anything more frustrating than making a purchase only to see that the item’s price dropped soon after you bought it. If you got bought it from Amazon, perhaps you’re wondering if you can benefit from the Amazon price adjustment.
Maybe you learned already that Amazon changed its price matching policy. But what does it mean? Can you still ask for a refund?
Read on to find out everything you should know about it. Before moving on, though, you should know that this article refers to items that are sold directly by Amazon; if you bought something from a vendor on Amazon, you would have to contact the vendor directly to ask for a price match.
Amazon matching policy is a policy the marketplace had until not long ago and according to which it offered partial refunds to match the new price of items whose price has dropped.
According to the initial policy, Amazon offered refunds for price drops on all items sold directly by the marketplace to customers filing the request within 30 days from their purchase.
Due to an abuse of the policy, the company reduced the refund request time to 7 days, and then it canceled it altogether.
Currently, Amazon does not offer refunds at all for price drops after you made a purchase
In other words, if you bought an item now and after 5 minutes you notice a price drop, Amazon won’t match the new price, and you won’t be able to claim a partial refund from them.
The only exception to this policy is the televisions, for which you can still claim a price adjustment from Amazon.
However, even if the company’s policy doesn’t include price adjustments anymore, buyers reported that there are still times when the customer support approves such requests.
Therefore, before giving it all up, it is worth trying to contact the support and see what they have to say.
Since Amazon’s policy regarding the price adjustment says that the marketplace only matches a price drop for televisions, your only chance of getting a partial refund is by asking for it nicely.
The answer will be no most of the times, but thanks to Amazon’s pro-customer policy, the customer service sometimes grants partial refunds, especially if the price dropped right after you made a purchase.
There are two ways to ask for a price adjustment.
The first method is to log into your account and go to the Amazon Return and Refund page.
Click on Need More Help link and select the Contact Us button in the new window.
Since you are already logged into your account, you will be able to select the order you need help with.
Once you have done that, select the following in the second section of the window:
- Returns and Refunds -> Other return or refund issue
In the short summary of the issue, just write Partial Refund – Price change or something similar.
In the third section of the page, you can choose how you want to contact Amazon.
For the highest success rate, you should use all three methods, just not all three at once.
For example, you can opt to send an email explaining your issue; wait for an answer, and if it is negative, give them a call or choose the chat options. Chances are you will find a representative willing to work things out with you.
The second method is to contact the customer service directly from Amazon’s homepage.
If you choose this method, it doesn’t matter if you are logged into your account or not; however, you will still need your order details at hand, so the Amazon representative can track your order and deal with your issue efficiently.
Open Amazon and scroll to the bottom of the page. Select Help from the right-hand menu.
In the new window, click Need More Help and then click on the Contact Us link.
This will open the tab explained above, where you can enter the order details and choose how you want to contact Amazon.
Insert the details as explained above and send an email, chat, or call the customer service.
Regardless of the method you choose, remember that unless you bought a television, you’re not entitled to any price adjustments.
In other words, you’ll have to be super-polite and non-demanding when making a request. It is at the sole discretion of the customer representative to issue a refund or not. Therefore, if you’re rude, there are high chances your request will be rejected for good.
If your request gets rejected, but you can still return the item, another trick is to return the item and get a full refund, then buy it again at the new price.
Getting a price adjustment on Amazon may or may not happen, but as you’ve seen, there are some tricks you can use to get a refund or benefit from a lower price nonetheless.
The secret to big savings, however, is knowing when to ask for a price match.
You could stay and monitor the prices all day long. Or you could use a price tracker to do the work for you.
These apps and Chrome extensions monitor the prices on the marketplace and send alerts whenever you can make a claim.
While there are dozens of tools out there, we selected a few trustworthy ones, both sellers and buyers swear by. Check them out below.
Keepa is one of the most popular price trackers, also a Bestbuy price tracker, usually used by sellers to monitor competition and find profitable products. Buyers can use it too, especially when it comes to price monitoring. The tool has a bunch of interesting features; as any Chrome extension, it runs in the background and sends you price drop and deal alerts.
- Price drop and availability alerts for any product on Amazon.
- Possibility to compare prices on all Amazon marketplaces.
- Daily deals and lightning deals monitoring and alerts.
- No account needed. The product is free to use and available in multiple languages.
As popular as Keepa, Camelcamelcamel is a web app and browser extension that works in a way similar to Keepa. The extension runs in the background and monitors the desired products, while the web app is really easy to use. All you have to do is insert the keywords or Amazon URL to find the product and add it to your lists. The app can help you save money by sending price drop alerts as well as in other ways.
- Amazon price drop tracking and alerts directly into your inbox.
- Twitter alerts when prices fall.
- Amazon price history charts for over 18 million products.
- Browser add-ons for Chrome and Firefox, so you’ll never miss a price drop.
There have been some concerns around Tracktor regarding the website’s security, perhaps that explains why it’s not as popular as the two tools above. Nonetheless, the web app and Chrome extension work wonders in tracking price drops and identifying the lowest possible price. The Chrome extension is more popular than the website, tracking your favorite online stores, and sending notifications to know when it’s the best time to buy.
- Tracks the price history and new prices for your preferred products.
- Works in background and shows the graphs directly onto the webpage you’re visiting.
- Smart notifications let you know about price drops, so you know when it’s the best time to ask for a price match refund.
A mobile app that truly deserves your attention, Price Tracker for Amazon is available for Android and Apple users and helps you save money by checking the prices constantly and tracking products to alert you of and price drop. The app is particularly useful for identifying price drops during promotions, such as Black Friday or Prime Day.
- Easy to set notifications can be generated whenever lower prices are detected.
- Smart alerts when prices drop below a specified target.
- Wishlist and Amazon item import.
- Accurate price change tracking history.
Yroo is a bit different from all the tools above. This mobile app does not alert you when the prices drop; instead, it discovers the hottest deals and lets you compare in-store prices with a convenient barcode scanner. It works on Amazon, eBay, Walmart, Best Buy, and other marketplaces. It will not help you much in asking an Amazon price adjustment refund, but it can surely help you save a buck by telling you where you can score the best deal.
- Discovers the latest top deals and daily discounts from all top retailers.
- Includes information and price comparisons for thousands of merchants and retailers, so you are not limited to Amazon.
- Price scanner tool helps you perform real-time price comparisons.
Inspired by Camelcamelcamel but unrelated to it, the Price Alert for Amazon is another interesting price tracker to consider. Like the other tools on this list, it helps you monitor the price of the items you bought and get notifications as soon as the price has dropped. Very easy to use, all you have to do is add an item to your wishlist, set a threshold if you want to, and receive push notification alerts on your mobile device as soon as the price has dropped.
- Possibility to create wishlists of products you want to monitor.
- You can set the desired price for each item and get alerts when the price has dropped below the threshold.
- Easy search function for the entire range of categories.
- Comparison between Prime and standard delivery prices.
Last but not least, another tool you can use to stay up to date with the price drops on Amazon is Honey. This Chrome extension compares prices from different sellers, sends price drop notifications, and maintains an accurate price history, so you can check the trends and see when it’s time to ask for a refund. Besides, the tool also gives you access to discount codes and vouchers you can use at checkout, so you can score the best deals on all your purchases.
- Free Chrome extension monitors prices on Amazon and compares various sellers, so you can buy at the lowest price.
- Email and in-browser notifications about price drops. Add your items to wishlists to get the alerts.
- Accurate price history for the items saved in your wishlist.
- Works on Amazon as well as on other marketplaces including Walmart, Target, Macy’s, and more.
With the recent changes in the Amazon price adjustment policy, you are only guaranteed a price match refunds on televisions. The marketplace doesn’t officially issue price matching refunds for all other items.
The customer support could approve a refund request though, as long as you’re nice enough and very polite when you make your query. To have higher chances of success, you should contact an Amazon representative if the price has dropped shortly after you’ve made a purchase, and not after a few days.
If your refund is denied and you still want to benefit from the best price, you could return the item, get a full refund, and buy again at the new price.
However, this could sometimes be a burden, especially if the item is large.Regardless of your choice, you can use price monitoring tools to know when to ask for a price match refund or just to monitor the marketplace in search of the best possible deal.
Whatever your choice, there is always a way to save some cash on your purchases, and we hope you now know a few tricks you can use to score the best possible deals on Amazon.